Libby Hein
President/Agent
Libby joined Redbud in 2022 as Vice President, bringing with her over a decade of experience in the insurance industry. After working with the incumbent President Alice Kring for many months, Libby was appointed to President in March 2023. Libby's excitement to be a part of Redbud's future along with her connection to the community and passion for serving cusomters is a driving factor of her success. Libby specializes in assisting customers with their Commercial and Personal insurance needs. Libby, her husband, and three young children live in Buchanan where they are active members of the community.
Gretchen Carpenter
Director of Operations and Human Relations/Agent
Gretchen joined the Redbud insurance in 2023, she brought with her over 20 years of business experience. She has been assisting customers with their Personal insurance needs.
Gretchen lives in Buchanan with her husband and three children.
Luis Aguirre-Rivera
Senior Agent
Luis Aguirre-Rivera is a dedicated professional with nearly a decade of experience in the insurance industry, known for delivering thoughtful, client-focused solutions that help individuals and families protect what matters most. As a bilingual professional fluent in both English and Spanish, Luis is committed to serving a diverse community and ensuring every client feels informed, confident, and supported.
Outside of his professional work, Luis is an accomplished soccer referee competing at a high level, where he demonstrates leadership, composure, and integrity in fast-paced environments. His work on the field reflects a strong commitment to fairness, accountability, and, most importantly, the safety of players, as he remains passionate about protecting athletes both on and off the field. Family-oriented at his core, Luis values stability, trust, and long-term security.
Caitlyn Tucker
Agent
Caitlyn has been with Redbud Insurance for over a year and is dedicated to helping customers with their personal insurance needs while continuing to learn and grow in commercial insurance. She takes pride in building strong connections and providing excellent service to clients.
Caitlyn lives in Buchanan with her two dogs and horses.
Evan McLaughlin
Agent
Evan joins Redbud Insurance with more than 15 years of experience in hospitality, customer service, and leadership. Throughout his career, he has focused on creating positive experiences, solving problems, and leading with empathy skills he now brings into the insurance industry.
He is passionate about serving others and takes pride in helping clients find coverage that fits their needs and goals. Outside of work, Evan enjoys life in Niles with his cat and three dogs
Hannah Ferris
Intake Coordinator
Hannah is the Intake Coordinator at Redbud Insurance Services. Although she's new to the insurance industry, she brings years of customer service experience and a genuine passion for helping others. As a lifelong Buchanan resident, Hannah loves serving her local community and building lasting relationships with the people she meets.
When she's not at work, you'll usually find her spending time with her wife, family, and friends or spoiling her beloved fur babies. Hannah is excited to help make your insurance experience as smooth, welcoming, and stress-free as possible from the very first conversation.